Frequently Asked Questions

Updated on May 27, 2021

Website Usage

How do I sign up to receive email notices from the Foundation?

Once logged into your SAG-AFTRA User Account, click on MY ACCOUNT at the top of the website to access your member dashboard. Then click on MY ACCOUNT SETTINGS on your member dashboard. Scroll to the bottom of the page to find the EMAIL NOTICES section where you will be able to select which emails you’d like to receive. Then save your settings.







How do I change my email address with the Foundation?

Once logged into your SAG-AFTRA User Account, click on MY ACCOUNT at the top of the website to access your member dashboard. Then click on MY ACCOUNT SETTINGS on your member dashboard. Erase your own email address and enter your new one. After saving your settings, you will continue to see your old email address listed on your profile until you verify your new email address by clicking the link inside of the confirmation email you receive.







I lost or never received my confirmation email after creating a new account?

You can request a new confirmation email here.







Where can I read the Terms of Use and Privacy Policy?

You may find our Terms of Use by clicking here.







I am a SAG-AFTRA member, but I cannot log in to the Foundation site.

The SAG-AFTRA Foundation is a separate organization from SAG-AFTRA and our website is not linked with SAG-AFTRA’s website.







I'm having problems logging in or I can't remember my password. What do I do?

YOUTUBE VIDEO

If you have registered previously and are having trouble logging in please click on Forgot Password, in the log in area, to request a password reset email. It will ask you to enter your email address, but please do this process only one time and then wait to receive the Password Reset email as it may take up to 15 minutes. You will then receive an email that will include a link to “Change my password.” When you click on the link it will open a new page where you will need to choose a new password and enter it twice. 

If you receive an “Invalid Security Token” message while resetting your password, please request a new forgot password email.  The “Invalid Security Token” message indicates that either the forgot password email that you used to reset your password has expired, or that the forgot password email you used is no longer the most recently requested forgot password email, which may be the case if you have submitted multiple requests to reset your password.

If you continue to have trouble please send an email to webmaster@sagaftra.foundation.







When I click on "Forgot Password" and enter my email address it says my email is not recognized. Why?

The email address you are entering does not match the one in your record. Do you have another email address you may have used on our site? If you continue to have trouble please send an email to webmaster@sagaftra.foundation and we can update your email address for you.







I’m on my MY ACCOUNT SETTINGS page and when I hit submit it says my ID is not valid. Why?

You likely do not have the required number of digits in the ID Number field. Please make sure that all 8 digits of your SAG-AFTRA or all 5 of  your EQUITY ID are entered.







I'm having trouble viewing a video gallery? What should I do?

The first thing to do is make sure your web browser is updated to the latest version. If you continue to have trouble please send an email to webmaster@sagaftra.foundation.







I still have a question. How do I contact you?

For technical issues, click here. Or you can find contact forms on each of the individual program pages. There is also a general Contact page for Los Angeles and New York located at the very bottom of any page of the Foundation website.







Performers Programs

General Programming

Are programs still available during this shut down?

We are currently providing online and remote sessions for all of our performers programs to active SAG-AFTRA members. All in-person workshops and panels are temporarily suspended until further notice.

Please visit our program calendar frequently as opportunities are added weekly.







Who may attend Foundation programs?

SAG-AFTRA Foundation programs are open to active SAG-AFTRA and Actors Equity Association (AEA) members who are paid-up and in good standing unless specified otherwise. You must make a reservation and present your current SAG-AFTRA or AEA card at check-in.

Please note that Casting Access, Classes and Voiceover Lab guidelines differ from those of other SAG-AFTRA Foundation programs. Please refer to the program rules of these programs for further details.







How can I check my upcoming programs and my attendance status?

From your computer:

  1. Log into your SAG-AFTRA Foundation User Account at the top of our website.
  2. You will arrive at your account home page (Welcome, Your Name Here!).
    • Alternatively, if you’re already signed in, click My Account in the upper right corner of any page on the website to return to the Welcome Page
  3. Click the My Upcoming Programs icon to review your status. Also, you will be able to cancel your RSVP or Waitlist designation from this section by clicking Cancel and Yes to confirm.

Note: Each time changes to your RSVP or Waitlist status are made, you will receive an automated confirmation email. Check your email inbox, spam/junk folder, or promotions folder for the confirmations.







How do I request disability accommodation including an American Sign Language Interpreter?

For information on requesting disability accommodation including an American Sign Language Interpreter, please email rsvp@sagaftra.foundation.







I registered for a program, but it doesn't show up in MY UPCOMING PROGRAMS and I didn't receive a confirmation email?

If you have successfully registered for a program, it will appear on your MY UPCOMING PROGRAMS page and you will also receive a confirmation email for that program. 

If it doesn’t show up on MY UPCOMING PROGRAMS and you haven’t received a confirmation email, it is most likely due to confusion about the “Registration Confirmation” page where you still need to read and agree to the program’s rules before clicking on the final “RSVP” or “Join Waitlist” button on the bottom of that page. You can tell if you are on this page because there is a message at the top that says “You are not registered yet. Complete your registration by agreeing to the program’s rules below and submitting your reservation.”







I am waitlisted for a program. What does that mean?

Prior to a program, as we receive RSVP cancellations, waitlist members will be moved to the RSVP list in the order they signed up. If you are moved to the RSVP list you will be notified via email (by midnight prior to the day of the program). You may also check your status at any time by logging into your SAG-AFTRA Foundation user account and clicking on MY UPCOMING PROGRAMS on the member dashboard.

For Conversations, The Business, and Voiceover Lab programs:

If you are on the waitlist and a spot opens up you will be moved to the RSVP list and notified via email (by midnight prior to the day of the program). You may also check your status at any time by logging into your user account and visiting MY UPCOMING PROGRAMS in the member dashboard. By signing up for the waitlist you are confirming that you want to attend the program, so if that changes please cancel your waitlist reservation. 

 

For In-Person programs:

If you are still on the waitlist the day of a program you are welcome to show up to see if space is available. You WILL NOT be recorded as a no-show if you are still on the waiting list and do not attend or if you show up and do not get in.

 

For Casting Access programs:

The waitlist is NOT admitted at the program.







How do I register a guest for a program?

If guests are allowed, when you make a reservation for yourself you will be given the option of adding a guest. If you know your guest is no longer able to come with you to a program, please use the “Remove Guest” button to cancel the seat for your guest so that someone else may be able to attend.







How can I tell if I registered to bring a guest to a program?

On the MY UPCOMING PROGRAMS page in your user account member dashboard, you can click on the green “RSVPed” link located next to the “Details” button or if you are on the Details page for any program you can click the green “RSVPed” link beneath the Program Rules.

Now that you are on the Registration page for the program, you will see “How many guests would you like to bring? (not including yourself)” with a drop down box indicating the number of guests you are currently registered to bring.

NOTE: If you know that your guest is no longer able to attend, please change this number to zero and click the “SAVE # OF GUESTS” button at the bottom of the page.







How do I add a guest to a program if I have already registered?

Please log in to your SAG-AFTRA Foundation user account and click on MY UPCOMING PROGRAMS on your member dashboard. Click on the program you want to add a guest for and click on the “ADD GUEST” button below the name of the program if the program allows guests. If the program is full or guests are not allowed you will not be given the option of adding a guest.







What is your cancellation policy for programs?

Cancellations must be made by midnight prior to the day of the programs. 

You will be recorded as a no-show if you fail to fulfill an RSVP or arrive after check-in has closed. 

For our Conversations and The Business programs, THREE (3) no-shows within a year of each other will result in restriction from attending SAG-AFTRA Foundation general eligibility programs for six months. The restriction ends six months from the date of the third missed program.

For Casting Access and Casting Access Online, ONE (1) no-show will result in restriction from attending future Casting Access and Casting Access Online classes for six months.

The no-show policy does not apply to WAITLIST reservations – UNLESS you are moved to the RSVP list. If you have been moved to the RSVP list and will not be attending you must cancel by midnight to avoid being recorded as a no-show. Your status will be changed no later than midnight prior to the day of the program – to give you time to cancel. 

 

WAITLIST:

If you are on the waitlist and a spot opens you will be moved to the RSVP list and notified via email (by midnight prior to the day of the program). You may also check your status at any time by logging into our website and clicking on MY UPCOMING PROGRAMS. By signing up for the waitlist you are confirming that you want to attend the program, so if that changes please cancel your waitlist reservation. 

 

For IN-PERSON programs:

If you are still on the waitlist the day of a program you are welcome to show up to see if space is available. You WILL NOT be recorded as a no-show if you are still on the waiting list and do not attend or if you show up and do not get in.

 

For Casting Access programs:

The waitlist is not admitted at the program.

 

For further details please refer to the individual program rules for the specific event you would like to attend.







How do I cancel my reservation for a program?

Please log in and click on MY UPCOMING PROGRAMS on your dashboard. If you have RSVP’d to a program, you will see a link to cancel your reservation. Simply click that button to cancel your reservation. This will also cancel the reservation for your guest, if you have made one. You may also cancel just your guest’s reservation by clicking “REMOVE GUEST.”







What is your cancellation policy for Calendar Appointments?

You must cancel your Calendar Appointment 24 hours in advance.







Do I have to log in to watch a live streamed program or view videos in the video gallery?

No, you do not have to log in. Just go to our LIVESTREAM page or VIDEO GALLERY

Q&As may also be viewed on our nonprofit YouTube Channel.







I received an email notice for an upcoming program, but when I went to the website it was full. Is the email sent elsewhere at different times, or sent out all at once? Do select people get to sign up first?

There is no early access to seating. We encourage you to check the website often. Programs are posted on our website in our PROGRAM CALENDAR first, with alerts via email newsletter or social media thereafter.







Conversations

Why don’t I see any upcoming Conversations programs?

Our Conversations are currently being conducted remotely as Conversations at Home. They are available in our video gallery or on our YouTube Channel. Please be sure to subscribe to our email newsletter for updates on new videos as they are released. To subscribe, sign into your SAG-AFTRA Foundation account and go to My Account at the top of the website. Click My Account Settings and scroll down to the Email Notices section. Make sure the General Interest box is checked off and save your settings.







The Business

How do I access the new online small group sessions and programs?

Please visit our program calendar as new opportunities are added frequently. Each event page will have detailed information on how the class link will be sent to you – it may end up in your spam folder. If you have not received a link to join your desired workshop 20 minutes before the scheduled time, send us a message at thebusiness@sagaftra.foundation and we will resend it.







Can more people participate in programs now that they are online?

Capacity for each program is determined by staff in an effort to maintain quality control and create the best educational experience for all participants. We are constantly re-evaluating class size to see if we can serve more members.







Is there any chance space will open up, or a waitlist?

A waitlist will be created once each program has reached max capacity. If the option to join the waitlist of an event does not appear, that means the waitlist is full. Cancellations by participants do happen and we encourage you to sign up for the waitlist or monitor the event page as more spaces may become available.







Will this class be posted online to watch at a later date?

Our workshops are tailored to each class so that the teacher may give their full attention to every individual in attendance, so they will not be recorded or published publicly.







Can I have the worksheets/forms from today’s class?

Please reach out to thebusiness@sagaftra.foundation to receive class materials. Make sure to specify which class and date you participated.







What time zone are the classes?

Please refer to the event page of the program you will be attending to confirm the start time. A reminder email with details about the class will also be sent prior to the event.







Casting Access

Why am I being told I am ineligible for Casting Access Online?

If you are an active SAG-AFTRA member over 18 years old and are fully paid up on your dues, please email castingaccess@sagaftra.foundation to have your application reprocessed.







Why was my Casting Access application denied?

In order for your Casting Access application to be approved, you must be a FULLY paid up and active SAG-AFTRA member, over 18 years of age, and have a complete Casting Access Profile. Members on the installment plan must have completed all installments before approval. More details about Casting Access can be found here.







What is Frequency Restriction?

Frequency Restriction applies most often to popular programs with small capacities like Casting Access. When you hover over the text that says “Frequency Restricted,” a message will be displayed notifying you of the last program attended for Casting Access and how long you need to wait before signing up for another Casting Access program.







If I am Frequency Restricted, how can I tell if there is space in another Frequency Restricted program?

If you are signed into your SAG-AFTRA Foundation user account, you can tell if there is space in a program in two ways: 

On the PROGRAM CALENDAR page, you can tell if there is space on upcoming programs by looking at the image icon for each program. If the icon has no overlay, there is space on the RSVP list. If there is a black overlay message that states “Join Waitlist” then there is space only on the Waitlist. If there is a black overlay message that states “Program Full” then there is no space on that program.

You can also view each program’s event page and look for the “Status” section where it will either say “Seats are available,” “RSVP list is full,” “Join the waitlist,” or “Program is full.”







How does the new Casting Access Online format work? Is there a specific meeting time for class?

The format of each class is dictated by the casting director who is hosting the workshop. Please refer to the event page you are a confirmed RSVP guest to for further details. Some classes have specific times for meeting, and others do not.







Are Casting Access Online classes open to SAG-AFTRA members from all geographic locations during the current pandemic?

Yes, Casting Access Online classes are currently open to all SAG-AFTRA members nationwide who have completed the eligibility process.







I don’t have a reader available due to the current pandemic. Are there any alternatives?

If you are alone and do not have a physical reader present feel free to use someone over the phone or Skype. Try your best to have the audio as clean and clear as possible. We are also offering remote live classes where you can perform a monologue live for a Casting Director. Please see our Program Calendar to see what opportunities we currently have available.







What is the difference between Casting Access Online and Casting Access Online - Remote Classes?

Due to the nature of current virtual Casting Access programming, we are offering two formats of classes, Casting Access Online (asynchronous instruction) and Casting Access Online – Remote Class (synchronous instruction in real time on Zoom), to best serve members. If you do not like performing on Zoom via webcam, we suggest that you take a Casting Access Online class instead where performances are recorded via self-tape and uploaded for review.







Can we use a Vimeo link instead of YouTube?

We unfortunately cannot accept Vimeo submissions at this time. Please see the event page for specific technical requirements for each event.







Are these new classes Frequency Restricted?

Casting Access classes are frequency restricted unless otherwise stated. Please see each event page for class details.







Who are we supposed to email the link of our scene and headshot to for this class?

Once cancellations close, your Casting Access profile, including your headshot, is sent to the Casting Director of the workshop. You will also receive further instructions that day. Your video should be sent to castingaccess@sagaftra.foundation. We suggest waiting to prepare the video until you have received the submission instructions.







I am not sure I will have a reliable internet connection for this class. Is there a way for me to log in and observe without putting up a scene?

At this time, we ask that you please save a space in the class for members who can participate due to class size limits and availability.







What are the video requirements for Casting Access Online?

Internet access is required for participation. Furthermore, each participant must have a YouTube account as well as access to a video camera and the means to digitize, compress, and upload a short video to the Internet. There are no special requirements for production format, but the use of high-resolution video (HD) is recommended. If you do not have easy access to the Internet and camera equipment, you will not be able to participate.







Voiceover Labs

What is the difference between the Don LaFontaine (DLF) VO Lab and the Entertainment Industry Foundation (EIF) VO Lab?

The Don LaFontaine (DLF) Voiceover Lab is in Los Angeles and the Entertainment Industry Foundation (EIF) Voiceover Lab is in New York. Both VO Labs are part of the SAG-AFTRA Foundation’s Voiceover Lab Program. VO Lab eligible members can utilize both VO Labs and their programs regardless of their city of residence.







Does it matter which VO Lab Orientation I take?

No it does not. Orientations may appear on our website as:

Don LaFontaine (DLF) Voiceover Lab Orientation

Voiceover Lab Orientation (with or without time zone included)

When you attend and complete a VO Lab Orientation, you will become VO Lab Eligible. Once you are VO Lab Eligible, you can utilize Voiceover Lab programs and services (unless otherwise indicated) offered by the DLF and the EIF Voiceover Labs.







When I try to sign up for Voiceover Lab Programs the website indicates that I am “Ineligible.” Why is that?/How can I use the Voiceover Labs?

SAG-AFTRA and AEA members must:







For more instructions and information specific to signing up for VO Lab Orientations, VO Classes, and booking Online Booth Sessions, please visit our VO Labs FAQ page here.

Note: The SAG-AFTRA Foundation does not in any way endorse the content being screened at our programs or the services being presented. The SAG-AFTRA Foundation is not responsible for the opinions of our guest speakers. The viewpoints they share are solely their own and may not reflect the opinions of the SAG-AFTRA Foundation.